Our Polices

Behavioral Guidance Policy

As I believe child’s behaviours are reflections of their experience, level of development and environment including adult’s behaviour, I provide the Life Stars Group Child Care’s behavioural guidance considering the important roles of care givers including the below items:
• Share child guidance policy with parents and staffs
• Observe child as an individual
• Explaining the rules clearly and directly for children
• Establish simple and related limits to the child’s safety such as “Walking in the classroom.” “Washing hands before eating” “Being gentle with your friend”
• Explaining the reason of limits in child’s level for example: “If you stand up on the chair, you will be fell down and hurt”
• Hearing to the child’s feeling
• Focus on positive behaviour rather than negative
• Being a positive role model
• Give the children responsibility to solve their problems
• Consider child’s rights to make mistakes
• No isolation, separation and punishment
• Don’t consider the basic rights of children such as food, rest and going to the washroom as a rewards or punishment
• Don’t use the corporal punishment such as hitting
• Use the time out policy in a calm area to give chance to kids to control their feeling not as a punishment
• The time out should not be used as a neglect, isolation or punishment for children. It is a time for children to manage their emotions and behavior, to think and to calm down. That is why, we will prepare a quiet and comfortable area for them. We separate them from other children to give them an opportunity and time to become aware of their anxiety and regulate their emotions. We also put some books in this area, a calm music, pillow, and blankets to make a comfortable environment.
• Document the incident in a communication book or form and record the steps which we use to solve a child’s behavioural problems and have individually meeting with the parents to review the child’s control development and share the useful strategies to help the child self-discipline
• Consulate with resources such as Community Care Facilities Branch which can help us to find other effective strategies and share this resources with parents
• Considering the Self-discipline as an intercommunication and cooperation no for humiliating the child
• Introducing families to the resources such as The Ministry of Health “Guiding Children’s Behaviours”
• Giving the choices to the child for example: “Do you want to play with this car for two minutes first or clean up the other toys you played before?”
• Giving time to kids to respond to our expectations for example: “I take Emily to the washroom first and when I come back, it is your turn to come with me.”
• Providing a friendly and relaxed environment to improve child’s emotional, social, intellectual and physical development.
• Children are not permitted to physically hurt each other through actions such as hitting and biting. They also are not permitted to engage in activities that put themselves or others in danger such as playing with long sticks or throwing rocks.
It is understood this policy is for the benefit of the children. I have read, understood, and agreed the policy.
Parent/guardian’s name ——————————————- Signature ————————Date ———–
Parent/guardian’s name ——————————————- Signature ————————- Date ———
Provider’s name ———————————————— Signature ————————– Date ——–

Nutrition and Menu Planning

Life Stars Group Child Care provides a relaxed and social eating environment which children have chance to learn healthy eating habits and try new foods in order to their cultural and personal preferences. The daycare recommends to families and children a variety of nutritious healthy foods for lunch and snacks based on healthy eating guidelines of Canada’s Food Guide. The Life Stars Group Child Care Food policies are:
• We only prepare afternoon snacks such as fruits, vegetables, milk, cereals and crackers. We do not need a food permit because we do not cook or prepare any kinds of sups, pizza, hot dogs, hamburgers, milkshakes, and etc.
• The served food in order to Canada’s Food Guide consist food groups of grain products, milk & milk products, vegetables & fruits, and meat, egg & beans
• Parents are responsible to prepare foods and snacks.
• No foods high in sugar, salt & fats and junk foods
• This daycare is a free peanut zone due to children with food allergies.
• Children use child-sized furniture for eating.
• Food is not used as a reward or punishment children.
• Offering fresh drinkable water available at all times.
• Keep prepared food and leftovers in the refrigerator at safe temperatures.…
• Unrefrigerated foods are stored in clean, covered containers.
• Caregivers monitor children during the eating to prevent and manage contamination of food and choking.
• Leftovers that were not served at the table are refrigerated in small, covered containers and send back home to inform parents how much the child eat.
• Asking parents/guardians about their child’s food allergies
• Providing suitable foods for the child with severe food allergies by parents
• For special events, such as birthdays, Halloween and other personal and cultural preferences, ensure all foods which parents bring have ingredient labels.
• Watch and monitor children with food allergies during eating.
• Never share food and drinks
• The eating area in my group child care is comfort and sanitary.
• The containers should be labeled with the child’s name
• Not forcing the children to eat, giving them choices to eat what they like from their food and giving them chance to decide how much they want to eat.
• Using the individual serving plates and bowl
• Encourage children to eat and drink at the table to promote hygiene and safe eating practices.
• Educators are encouraged to sit and eat with children to role model healthy eating practices and also enable educators to guide acceptable eating behavior.
It is understood this policy is for the benefit of the children. I have read, understood, and agreed the policy.
Parent/guardian’s name —————————————– Signature ————————- Date ——-
Parent/guardian’s name —————————————– Signature ————————- Date ——-
Provider’s name —————————————- Signature ————————- Date ——-

Repayment Agreement Policies

The Life Stars Group Child Care repayment policies are including:
• All child care fees must be paid in advance by cash or cheque. Failure to pay fees will result in withdrawn of care. Payment is due by 6:00 p.m. last Friday of each month.
• There is a late fee of $10.00 per day added for each day that payment is late.
• There is a two weeks trial period if the arrangement is not working for the facility or parent. Parents or daycare may notice if the agreement not working.
• There is a pre-payment for two weeks to keep the spot for kids. If parents want to withdraw the child, our policy is on giving one-week refund.
• If I do not keep the spot, I will pay back two weeks payment. I will request one month notice before starting.
• The child care centre is close two weeks (10 business days) during the summer and parents will not be required to pay fees for this 10-days period.
• The child care centre is closed two weeks (10 business days) during the winter and parents will be required to pay fees for this 10 days.
• Child care is close in statutory holidays during the year (12 days). Fee payment is required for all statutory holidays.
• The daycare is opened 7:30 a.m. and closed at 5:30 p.m. After 5:30 p.m. late pick up charges will be added at the rate of $ 5.00 for every fifteen minutes.
• One month advance written notice is required to withdraw your child from the day care facility. Payment is required for this one month even if the child is not here.
• In case of withdrawing your child, you will be received repayment by check in the last day of your child’s attendance at daycare.
• One-week vacation time will be given per year to full time clients. Payment is not required for these days off if we receive at least one-week notice before. If you plan on keeping your child out of care for longer than 1 week, tuition must be paid up front for the remaining vacation period in order to hold your child’s spot.
• If more than two checks are returned unpaid, only cash will be accepted. There is a minimum $ 50.00 fee for returned checks.
It is understood this policy is for the benefit of the children. I have read, understood, and agreed the policy.
Parent /guardian’s name ——————————- Signature ——————– Date ————
Parent/guardian’s name —————————— Signature ——————– Date ————-
Provider’s name ————————————- Signature ——————— Date ————-

Safe Release of Children

There is the way to be certain the safe releasing of children to increase safety for your child that all parents/ guardians fill out the child release form. This form helps us to recognize you and the other authorized adults who will be picking up your child.
• Each parent will list all adults authorized to pick up their child on the emergency card and registration form.
• Parents must also authorize up to 3 individuals to pick up their child from child care.
• Authorized individuals will be required to present valid identification to pick up any child from the child care.
• We will not allow your child to leave with an unauthorized person without previous permission.
• Children will be released only to authorized adults over the age of sixteen.
• Center will not release a child to anyone not listed on the release consent form, which is signed by the child’s parents/guardians at the time of completion.
• If I have questions I will immediately call the parent(s) before releasing the child.
• I will not release children into the care of a parent or other authorized adult who shows clear signs of being seriously impaired by the use of alcohol or other drugs. In these cases, I will protect the child by keeping the child safe and contact the Ministry of Children and Family Development or notify the police. I will document the time of the call and all information shared. I will make every effort such as attempting to delay release to have a time to call the other parent or another authorized person to pick up the child. If the person refuses to cooperate in a threatening manner, I will call the police.
• If a child is taken by the person, I will write down the vehicle type and the license plate number and I will immediately report the situation to the police as well as another parent.
• If finding someone to stay with the child is impossible, I will notify local law enforcement and provided with information including the address of the parent and the vehicle they are driving.
• If no one comes to pick up your child after the Centre closing time of 5:30 pm, staff will attempt to contact you or your emergency contact person. If staff is unable to reach anyone, the child will be kept at the Centre until 6:00 pm, and then MCFD will be contacted to take over care of the child.
It is understood this policy is for the benefit of the children. I have read, understood, and agreed the policy.
Parent/guardian’s name ————————————— Signature ———————— Date ——-
Parent/guardian’s name ————————————— Signature ———————— Date ——-
Provider’s name ————————————– Signature ———————– Date ——-

Emergency Plan and Procedure

The Life Stars Group Child Care provides the emergency policy to respond to different emergency situations such as flood, fire and earthquake includes:
• Preparing floor plan that shows two exits of the daycare which is posted to the wall.
• Training caregivers to physically remove all the children from the building.
• Practising the emergency plan and earthquake drill twice per year and fire drill once per month. we will practice some acts monthly such as: covering yourself under a heavy table, facing away from the window, and counting to 60.
• Manager or staffs are responsible to call the fire department, ambulance or other emergency services in case of emergency situation.
• The daycare keeps daily attendance records in an accessible place.
• Sharing the emergency plan with parents
• The daycare is responsible for notifying parent the emergency situations.
• We have plan for staff responsibilities in an emergency, fire evacuation routes, emergency accommodation, and emergency transportation.
• Parents need to sign permission form for emergency, treatment and transportation.
• Providing name and phone numbers of emergency backup caregiver
• Keeping the fire drill record, date and time, name of staffs, name of children
• Providing the portable fire distinguisher and locate it in a readily accessible place
• Emergency phone numbers is posted in the daycare: police, fire, ambulance, hospital emergency transportation and telephone number of parents
• Keeping Emergency records
• Providing First aid kit for children to go on a field trip
• The following information must be included in registration form: child name and date of birth, parent name and phone number, alternate person(s) to contact, health care number, child’s doctor’s name and phone number, any allergies and medical conditions.
• First aid practice
• Staff have valid first aid certificate.
• Providing a portable first aid kits with enough supplies including water, dried food and clothes to last at least 72 hours
• Providing the name and phone number of some emergency transportations such as ambulance, fire department.
• Considering the nearest public area such as Imperial Park (5 minutes) or Terry Fox Park (10 minutes) to transfer the children in emergency situations by walking
• Providing a contact number outside the daycare to inform the families about the children situation
• Training the staff, the emergency procedures including: how, where and when they need to take children out of daycare.
It is understood this policy is for the benefit of the children. I have read, understood, and agreed the policy.
Parent/guardian’s name —————————————– Signature ———————— Date ——-
Parent/guardian’s name —————————————– Signature ————————- Date ——-
Provider’s name —————————————— Signature ———————— Date ——-

Diaper changing procedures

As we believe children in child care are more likely to share germs because they are in close contact, we follow these steps for a safe and healthy diaper changing to prevent the spread of germs and illness.
We never leave an infant/toddler unattended on a changing table. Then, we check to make sure we have all the supplies we need before bringing the child to the changing table. 1. Preparing for the diaper change
• Cover the diaper changing surface with disposable liner.
• If you will use diaper cream, dispense it onto a tissue.
• Bring your supplies (e.g., clean diapers, wipes, diaper cream, gloves, plastic or waterproof bag for soiled clothing, extra clothes) to the diapering area. 1. Cleaning Child
• Place the child on diapering surface and unfasten diaper.
• Clean the child’s diaper area with disposable wipes. Always wipe from front to back. Be sure to clean all creases and cracks in the child’s skin.
• Wipe up any visible soil with damp paper towels or a baby wipe.
• Keep soiled diaper/clothing away from any surfaces that cannot be easily cleaned. 3. Removing Trash • Roll up the soiled diaper with used wipes in the inside and dispose it in a lined, covered trash can. • Remove gloves by grabbing one glove from the middle and pulling it off, then pulling the cuff of the other glove by sliding your hand inside the cuff and pulling it down toward your fingertips. Turn the second glove inside out over the first glove as you take it off. Avoid touching the glove surface with your bare hands. Dispose the gloves.
4. Putting on the clean diaper. • Slide a fresh diaper under the child. • Apply diaper cream, if needed, with a tissue or a freshly gloved finger. • Use facial or toilet tissue to apply any necessary diaper creams. • Fasten the diaper and dress the child. • Remove liner from the changing surface and discard in the trash can. 5. Washing child’s hands and returning the child to the play area without touching anything else. • Wash child’s hands with soap and water and place him or her in a safe, supervised area. • Do not hand the child a toy or touch any equipment. Remember that your hands still have not been washed. 7. Cleaning and disinfecting the diaper table • Wet the entire surface with disinfectant; make sure you read and follow the directions on the disinfecting spray, fluid or wipe. Choose the disinfectant appropriate for the surface material. • Clean the surface with a spray bottle of soap and water, rinse, and wipe with a paper towel. Disinfect the diapering area with a bleach and water solution. Allow the solution to stay on the surface for at least two minutes, then wipe dry with a paper towel or allow the surface to air dry. 8.Wash your hands thoroughly with soap and warm, running water. • Record the child’s diaper change on the daily record sheet to give to the parents. If you are changing several children’s diapers in a row, be sure to wash your hands and disinfect the diaper table after each diaper change.

Health, Illness and Medication Procedure

Life Stars Group Child Care provides a health, illness and medication policy to direct the staff and parents to make a healthy environment for children. This policy considers below factors:
Health:
• Provider and all children will practice good hand washing habits. Hand washing must be before eating and after going to the washroom.
• No pet allowed in daycare
• Accessible paper towel, liquid soap will be accessible in the bathroom.
• Sanitizing and bleaching the furniture and toys every day
• Dishwashing by dish washer
• Put the soiled diaper in a covered garbage container
• Sanitize the change pad after every changing diaper
• Separate changing area of preparing and serving food area
Illness:
• Parents are responsible to inform daycare about serious health diseases of the kids.
• Parents are required to provide current and up to date immunization to the centre.
• Providing immediate first aid
• Contact parents or the emergency contact persons on file in case of emergency illness. If nobody responds, take the child to the nearest hospital.
• Prepare an accident form for parent signature if the accident happens in child care
• Asking the parents to inform staff when the accident or injury happen at home
• A child who has a communicable disease must not to attend to the centre during the phase when the disease may be communicated.
• After communicable disease, asking a note from child’s doctor to confirm that the child is free from infection
• If the parents do not want to pay for Dr. Note, I give them a time frame for when they can return symptom free.
• Discovered communicated must be posted and all parents must be informed.
• The information of an individual plan and emergency procedure include a description of the child’s allergy, monitoring and avoidance strategies, signs and symptoms of an anaphylactic allergy, and action to be taken by the staff in the event, along with the child’s photography, will be posted for stall
• Anaphylactic allergies: Upon a child’s admission to the centre, the parent must supply a doctor’s note stating the specifies of an allergy, and provide an auto-injection (Epi-pen)
• Parents of allergic children are responsible to prepare the Epi-pen to be available at the child care at all time
• If a parent believes the child no long requires an Epi-pen, a doctor’s note confirming this information will be required
• Sick children may not attend day care because they make the other children sick too. “Sick”, according to the regulations is any child that may be running a fever, has a rash, unexplained symptoms, or who appears to be less that healthy.
• If a child becomes ill at day care, the parents will be notified and expected to pick up the child. Ill children will be isolated from the rest of the children.
• The ill child will be isolated in a comfortable place under a close teacher’s supervision and we will call her/ his parents to notify that their child is ill. If the illness is serious, we will ask them to pick her/ him up. If we can not reach the parent, we would call the other people who were listed in the emergency form or the child’s physician.
• All children must have a complete health evaluation form and up to date immunizations before enrolment in the day care facility.
• Use of the alcohol, tobacco and illegal substances is prohibited in the day care facility at all times for both the provider and parents of the children.
Medication:
• The daycare will administer only prescription medication.
• Parents must sign a consent form, before any medication.
• Any changes in medications must be provided in written form
• Before giving each dose of medication, checking the 5 rights: right medication, right dose, right child, right time, route of administration
• Non-prescription medicine will be administered only when it has been recommended in writing by child’s doctor and parents have signed the appropriate form.
• Medications should always be stored in their original container in a secure place out of the reach of children.
• Refrigerated medication should be stored in a plastic or zip-lock bag in the food section of the fridge.
• Medication must be dispensed from the original container label with the child’s name, physician’s name.
• If I aware of any side effects of medication, I will notify the parents. If the parents do not respond, I will ask the health care provider or pharmacist.
It is understood this policy is for the benefit of the children. I have read, understood, and agreed the policy.
Parent/guardian’s name —————————————- Signature ———————— Date ——-
Parent/guardian’s name —————————————- Signature ————————- Date ——–
Provider’s name —————————————– Signature ————————– Date ——

Reportable Incident Procedure

The Life Stars Group Child Care provides a reportable incident procedure to help caregivers to prevent record and report the incidents which happen in this daycare including the child abuse, neglect and injury.
• Caregivers must document any minor incidents in a log book.
• I will keep a record any incident which happens in the day care.
• I will investigate and review the incidents that occur in the daycare and talk with the staffs to find ways to prevent correct or control the incident as well as speaking with Licensing for using of their previous experiences about same incidents.
• Any staff/volunteer in this child care who suspects that a child has been abused, neglect or assault should inform the supervisor.
• Any staff/volunteer in this child care who find a disclosure by a child or parent, should inform the supervisor.
• In case of unexpected events like disasters, emergencies or extreme weather events, the daycare temporarily closed by notification of parents.
• If any kind of emotional, physical or sexual abuse is happened in the day care, I have responsibility to report immediately to the Licensing by call and then submit a serious incident report by sending the yellow copy of the report to the Licensing.
• If the incident is happened outside of the daycare, I have responsibility to report and call to other agencies such as RCMP, a child welfare or protection worker in the Ministry of Children and Family Development.
• The notification must be made no more than twenty-four (24) hours after the day on which the incident or allegation was made.
• Educators must document the observation and concerns accurately and objectively.
• The family day care educator must not discuss or take visual images of the child in question or investigate the suspicion themselves.
• If a child has sustained injures, access immediate medical attention.
• If injuries have been suspected to be caused by child abuse, not inform the parents until we have spoken with a MCFD Worker.
• list of incidents which I will report to the licensing are including:
Physical Abuse
Sexual Abuse
Emotional Abuse
Neglect
Poisoning
Suicide Attempt
Sentinel Event Use or Possession of Weapons
Use or Possession of Licit or Illicit Drugs
Fall which needs emergency care or transferring to the hospital
Disease/Parasite Outbreak
Unexpected Illness and Communicable Disease
Medication Error
Motor Vehicle Accident
Missing/Wondering person
Serious injury
Disruption of Services/Service Delivery Problem
Use of Restraint
Use of Exclusionary Time Out
Restriction of Rights
Bio-hazardous Accident
It is understood this policy is for the benefit of the children. I have read, understood, and agreed the policy.
Parent/guardian’s name ——————————– Signature ———————— Date ———
Parent/guardian’s name ——————————— Signature ————————- Date ———-
Provider’s name ——————————– Signature ———————— Date ———

Active play and Screen Time Policy

Life Stars Group Child Care provides an active play policy to direct the staff make a physical movement through daily routines to ensure children have healthy habits for life including;
– Provide a chance for physical activities which raise children’s heart rate such as running and jumping.
– Plan a minimum of 60 minutes outdoor active play per day
– Provide an opportunity for children to practice fundamental movement skills including gross- motor skills, coordination skills, and loco motor skills such as climbing, balancing, catching, throwing, leaping and jumping as part of indoor and outdoor daily routines
– Limit screen time including TV, computer, and electronic games to 30 minutes per day
– Limit sitting activities for a long period such as board games, craft, coloring, reading by schedule short bursts of activity for two minutes to make a whole- body muscle moving
– Employees are not allowed to have screen time during their work hours as a role model for children
– Consider injury prevention strategies by teachers such as protective ground surfacing during climbing or using seat belts in swings
– Provide an opportunity of facilitated play such as follow the leader, soccer and tennis twice in a week
– Provide an opportunity of free active play such as play with balls, and dancing for children every day
Parent/guardian’s name ——————————– Signature ———————— Date ———
Parent/guardian’s name ——————————— Signature ————————- Date ———-
Provider’s name ——————————– Signature ———————— Date ———

Nap time policy

Life Stars childcare has a schedule nap/quiet time after lunch for a maximum of two hours per day. Regarding the children’s age and needs, we have a morning nap of one hour for infant/toddler according to parent’s request or child’s need.
• Children will be put down for naps approximately between 1:00-1:30 PM. All children will be awake by 3:00-3:30 PM unless there are extenuating circumstances such as illness. If parents wish their children to rest longer, they should discuss the issue with the teachers or director.
• Upon enrolment parents, will be provided with a copy of the centre’s sleep policy and consulted in respect to their child’s sleeping arrangements/ preferences. Sleep preferences will be documented on the registration forms upon enrolment and then changes can be provided to staff and will be kept on a clipboard by the sleep room, and will be reviewed by each staff, student or volunteer who will be working with the child.
• Staff are trained on the nap time policy before working with children. Staff review and are knowledgeable about each child’s sleep preference form.
• Staff support each child in establishing a rest routine. Staff are responsible for regularly monitoring the sleep of children in their care and communicating regularly with parents about any significant changes to their child’s routine and child’s sleeping pattern or behavior during sleep.
• Teachers will observe the child for signs that they need to nap. When a child needs a nap outside of the scheduled nap time a mat will be placed in the designated quiet area.
• The duration of the nap will vary on the different ages of children and their needs. • While not every child can easily sleep during nap time, non-sleeping children could lie quietly or have a quiet-time activity such as looking at a book or even sitting at a table drawing.
• Children who are not napping may have quiet time activities after the first 30 minutes.
• parents will provide a sheet and blanket for their children.
• children may bring a special blanket or stuffed animal for naptime.
• To ensure the safety of children when sleeping and/or resting, the staff will ensure that there is sufficient lighting in the sleep area in order to perform direct visual checks (at minimum to monitor breathing and body temperature)
• Direct visual / physical checks are performed minimally every 30 minutes for children, or more often if a child is or has been ill and requires closer supervision.
• One staff remains in the nap room during sleep time
• Each child will be provided with a safe, comfortable sleeping space with separate bedding.
• Infants will sleep in a play pen.
• Infants will be place on their backs according to the recommended guidelines to prevent SIDS.
• Children between the ages of 18 months and 2 years old will be adjusted to sleeping on a bed instead of in a playpen.
• All children will rest with their face uncovered.
• All children under 19 months of age are placed on their back to rest when first being settled for a rest. When children independently turn onto their side or stomach during sleep, we allow them to find their own sleeping position.
• We ask parents to keep visits & phone calls during nap time to a minimum as it may cause a disruption for the children sleeping.
• Children are not to be picked up or dropped off at this time, as it will cause a disruption for all the other children.
• Sleeping equipment will be sanitized every Friday and the children’s sheets and blankets will be sent home to be washed. Sleeping equipment will be washed if soiled.
• The resting environment, equipment and materials will be safe and free from hazards.
• Any sleeping equipment that cannot be repaired immediately is removed from use until repairs are made.